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Summary of Raise Marketplace Customer Service Calls

39 TOTAL CALLS
79% SUCCESSFUL CONNECTIONS
02:40 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Raise Marketplace to Ask about:

Cards:

  • “Did not recieve egift card number”
  • “*** *** gift card”
  • “The gift card I purchased only had $3 when t should have had $75”

Payments and Charges:

  • “Billing went wrong”
  • “Unauthorized activity”

Cancellation:

  • “Cancel order”
  • “Cancelled order”

Account:

  • “Account issue”

Other:

  • “At cash and says my number is invalid”
  • “Purchase”
  • “Change from check to direct deposit”

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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