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Summary of Raise Marketplace Customer Service Calls

46 TOTAL CALLS
80% SUCCESSFUL CONNECTIONS
02:45 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Raise Marketplace to Ask about:

Cards:

  • “Gift card balance is zero”
  • “Did not recieve egift card number”
  • “*** *** gift card”

Payments and Charges:

  • “Billing went wrong”
  • “Change from check to direct deposit”
  • “Unauthorized activity”

Activation/ Cancellation:

  • “Cancel order”
  • “Cancelled order”

Account:

  • “Trouble with password!”
  • “Account issue”

Request for Information:

  • “Checking balance on gift card”

Shipping and Delivery:

  • “Didnt receive my physical gc aftr purchase”

Other:

  • “Not receive miles from raise purchases through mileage plus shopping.com”
  • “At cash and says my number is invalid”
  • “Purchase”

Raise Marketplace Stats

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Number of Comments

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Number of Calls

No calls for this period.

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